Southgate are a family owned business, employing over 60 people across multiple disciplines. We adopt a 'can do' attitude with a collaborative approach.

Customer Support Advisor

To provide exceptional sales and administrative support to maintain a wow customer buying experience

Skills/Attributes Required

  • Friendly disposition
  • Personable
  • Professional
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrating a can do attitude and tenacity of purpose

Experience Required

  • Competent Computer Skills – Outlook, Excel, Word, ERP & CRM Systems
  • Proven success in previous Sales & Admin role
  • Strong Phone handling Skills and active listening
  • Excellent communication and presentation skills
  • Attention to detail & Accuracy

Primary Responsibilities

  • Develop and maintain a close relationship with the customers assigned to your sales silo
  • Providing dedicated support and assistance to your assigned Sales Account Manager
  • Answer incoming calls and responding to customer requirements promptly
  • Preparing customer quotations
  • Handle the processing of Orders within the time limits
  • Inform Clients of unforeseen delays or problems
  • All quotations and information meticulously uploaded on ERP & CRM
  • All quotes and enquiries followed up through to order/ completion
  • Resolve account queries and chase overdue accounts

To apply for this role please complete the details below.

Click or drag a file to this area to upload.

Staff Benefits

packaging · fulfilment · productivity

T:01553 692969

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